A hand when you need it.

Every new account receives seven days of complimentary app access from account creation. You do not need to make a purchase to begin. This access does not automatically turn into a paid subscription. After it ends, locked features require a qualifying Elite entitlement.

On the sign-in screen, tap Forgot password, enter your account email, and request a reset link. Open the latest email on the device where you requested it, then follow the link to set a new password. If the link is unavailable or expired, request a fresh one. Check your spam folder if the email is missing.

Sign in to the Apple Account used to make the purchase, open Failure Log, and tap Restore Purchase on the paywall or lock screen. An eligible active subscription can restore Elite access. Restoring an expired subscription does not renew it. A purchase may transfer access to the Failure Log account you restore into; it does not give multiple app accounts separate subscriptions.

On your iPhone, open Settings, tap your name, then Subscriptions. Select Failure Log and choose Cancel Subscription. You can also open Apple subscription management. Cancellation stops future renewals. Access normally continues until the end of the paid period.

Cancellation stops the next renewal. You keep access through the current paid period. If that period has ended, any remaining complimentary free access may still apply.

Apple handles App Store refunds. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase. Refund eligibility and decisions are handled by Apple.

Sign in to the same Failure Log account used to create them. Saved routines appear in Workouts, and completed sessions appear in your activity and progress history. Check your connection and reopen the app if a refresh is needed. If workouts are still missing, contact support with the date and screen involved.

Open Profile in Failure Log and select Delete Account, then confirm. This deletes your account and associated profile and workout data. Deleting the app alone does not delete your account. Account deletion does not cancel an Apple subscription. Read the deletion guide.

Tell us what happened, what you expected, your iPhone model, iOS version, app version, and the steps that led to the issue. Include your account email if relevant. Never send your password, reset link, payment-card details, or Apple verification codes.